HOW LONG DOES PROCESSING & SHIPPING TAKE?

Please give us 5-11 days to process and ship your order. We are not responsible for missed hair appointments due to customers poor time management. Please place your order early to ensure it arrives on time. Shipping options on the check out page does not include processing time, it’s based on shipping time frame only. If your tracking number isn’t showing any updates, please text 419-460-7207.




WHAT IS THE DIFFERENCE BETWEEN THE BOSS & CEO COLLECTIONS?

Boss collection is Virgin hair which is originated from Brazil. CEO collection is Raw hair, orginating from Vietnam. CEO hair is 100% unprocessed & sourced from 1 donor, which makes it raw. True raw hair comes in 2 basic textures; straight & wavy. Raw hair is the #1 highest quality on the market, because it comes in its most natural state. It is full from root to tip, unlike regular virgin bundles & comes from 1 donor...which is why raw hair is more costly.

Boss collection is virgin hair. Textures such as body wavy, kinky curly, loose/deep wave ect. have been steam processed to get their curl pattern.


We have added the two to fit our customers budget and needs. If you plan on dying, bleaching, or rinsing your bundles you need to purchase our CEO collection. CEO is able to bleach up to 613 without being damaged, which makes it a little more expensive than our Boss collection. CEO hair is from one single donor & is inspected to ensure cuticles are intact.

If you DO NOT plan on dying, bleaching, or rinsing your hair purchase our Boss collection. Boss bundles are collected from two separate donors. When inspected, workers remove shorter hairs by hand & cut the ends so the bundle will remain the same fullness from top to bottom. Even though it isn’t as high quality as CEO, this hair is still super flawless with a lot of volume. No fiber, chemicals, or animal hair is used in our extensions.

 



DOES THE HAIR TANGLE?

No, the only time your hair will tangle is when it’s super dry and or your stylist used too much hair spray/oil. Your bundles need to be washed/deep conditioned every 2 weeks. Keeping your extensions clean play a major role in the quality & longevity of your install. Raw hair is like your natural hair and requires moisture.





HOW MANY BUNDLES DO I NEED? 

We suggest: 14”-16” 2 bundles or more 18”-24” 3 bundles or more 26”-30” need 4 bundles or more 30” and up need 5 bundles or more, sometimes 6. Keep in mind that the longer the hair is, the thinner the wefts. Which is why we recommend more bundles for longer inches.






HOW LONG DOES THE HAIR LAST?

Depending on how you maintain your hair, it can last 6 months up to 5 years. Do not scratch your lace frontal or closure, it will cause balding & create holes. Raw hair is an investment! If you don't take care of it, it'll show.






HOW OFTEN DO I WASH MY HAIR?

We recommend that you clean your hair every 2 weeks with SULFATE& PARABEN FREE products. Keeping clean hair will keep it silky, soft & manageable. 





CAN I BLOW DRY MY HAIR?

You can, but we do not suggest it. Applying a lot of heat to your bundles will cause damage, just like it can damage your natural hair. The key to drying your Taelor Denise Hair is to either let it air dry, or sit under an over-head hair dryer. Make sure the dryer settings are on cool.





DO YOU DO REFUNDS AND/OR EXCHANGES?

NO REFUNDS, only exchanges will be allowed.  The hair must be in the same condition as when received. Please allow 5 to 11 days to process and ship your order. All orders will require a signature for delivery. No Exceptions

You will have 3 days from delivery date to request an exchange for the original purchase price. You must send pictures of the hair to 419-460-7207. The plastic seal & hang tag must still be attached to the hair, it cannot be altered in any way. 

**We are not responsible for hair damage once you have processed it with any chemicals. Such as bleach or dye which are harsh and require a professional licensed stylist to achieve.**


**We will not exchange any hair that has been worn, installed, dyed, cut, or made into a wig.**





IS LOCAL PICKUP AN OPTION WHEN ORDERING ONLINE?

Yes! Local pickup/delivery is available free of charge for the Toledo/ Perrysburg area. If you plan to pick up your order please text 419-460-7207 FIRST to make sure we have your order in stock.


             
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